Glossary B2B

User Experience (UX)

User Experience (UX) refers to the overall perception, satisfaction, and emotional response a user has when interacting with a product, service, or digital platform. It encompasses usability, accessibility, design, functionality, and efficiency, directly impacting engagement, retention, and conversion rates.

A great UX ensures that users can navigate a website, app, or software easily, accomplish their goals without frustration, and enjoy a seamless experience.


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