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Consumer trends

In China, consumer online time raised by 21% in February from January

Source: Gartner [How the COVID-19 Coronavirus Has Changed the B2C Marketing Approach in China and What Western Brands Can Learn]. May 13, 2020

56% consumers think brands should take the lead in solving key issues.

Source: Gartner [Consumer Sentiment About Coronavirus (COVID-19) Crisis]. April 7, 2020

Consumers are experiencing income decreases globally. In a McKinsey survey conducted between March and May 3, 2020, 51% of respondents in Spain have experienced an income decrease in the past 2 weeks. 53% in Italy, 38% in France and the UK, 30% in Germany, 41% in the US, 57% in China and 65% India.

Source: McKinsey [ (COVID-19) consumer pulse surveys]. May, 2020

The number of consumers to experience an income decline is steady across the crisis, when the April 16-19 and the April 30 – May 3 periods are compared. In Spain 51%/51%, in Italy 42%/53%

Source: McKinsey [ (COVID-19) consumer pulse surveys]. May, 2020

29% Germans are spending more time outdoors than before the crisis, and 8% are doing more online fitness.

Source: McKinsey [ (COVID-19) consumer pulse surveys]. May, 2020

Pessimism is slightly decreasing in Spain in late May, compared to late April (39% vs 42%), with fewer people feeling their job is at risk (33% vs 40%)

Source: McKinsey [ (COVID-19) consumer pulse surveys]. May, 2020

Late May: Italians remain roughly as pessimistic as in late April (37% /35%), but purchase delay intent has slightly dropped from 44% to 40%.

Source: McKinsey [ (COVID-19) consumer pulse surveys]. May, 2020

+40% of Italian consumers are becoming price sensitive. 31% of French consumers intent to spend less money on ‘superficial or irresponsible’ purchases

Source: McKinsey [ (COVID-19) consumer pulse surveys]. May, 2020

By May 16th, 27% of US consumers were concerned about making upcoming payments, and 43% were delaying large purchases. Spain: 45% / 42%. Italy: 38%/50%. France: 23%/49%. UK: 21%/39%. Germany: 22%/33%.

Source: Deloitte [Deloitte State of the Consumer Tracker].

Europeans are relaxing again. On June 13th, 43% of Germans feel less anxious than the week before, 29% of Dutch people, 18% of French people, 6% of Britons, and 2% of Spaniards. 1% of Italians feel more anxious than the week before.

Source: Deloitte [Deloitte State of the Consumer Tracker].

French consumers don’t fear back-to-normal activities such as domestic travel, getting together with family or going to hair saloons, all with more than 50% consumers no worried.

Source: McKinsey[Consumer sentiment during coronavirus], June 2020

85% say brands have to solve their problems, and 80% say brands have to solve society’s problems.

Source: Edelman[Barometer Special Brand Trust Report], 25 June 2020

WorldWide, 85% say brands have to solve their problems, and 80% say brands have to solve society’s problems.

Source: Edelman[Barometer Special Brand Trust Report], 25 June 2020

In September 2020, Holiday shopping intent is at -22 in Germany, -34 in the UK, -38 in France, -48 in Spain and -49 in Italy.

Source: McKinsey [Consumer sentiment and behavior continue to reflect the uncertainty of the COVID-19 crisis]. October 26, 2020

Millennials are four times more likely to avoid buying products from big-name food brands than their parents are. 

Source: McKinsey [A new model for the consumer-goods industry] December 15, 2020

COVID-19 has triggered significant shifts in physical-activity levels. Around 40 percent of people are less active, while around 30 percent are more active.

Source: McKinsey [Sporting goods 2021: The next normal for an industry in flux] January 25, 2021

Consumer indexes keep increasing but intended spending on non-essential goods stay low.

Source: Deloitte [Deloitte Economics: Coronavirus Impact Monitor] February 26, 2021

NEW: 67% of European consumers have changed stores, brands, or the way they shop. 

Source: McKinsey [Consumer sentiment in Europe during the coronavirus crisis | McKinsey]. March 2021

Key ascending consumer values are: relaxation, safety, serenity, security and simplicity.

Source: Gartner [Consumer Sentiment About Coronavirus (COVID-19) Crisis]. April 7, 2020

69% consumers expect the same from brands as they do themselves.

Source: Gartner [Consumer Sentiment About Coronavirus (COVID-19) Crisis]. April 7, 2020

The crisis is driving strong professional videoconferencing adoption and personal video chatting. New consumers: Spain: 10% professional videoconferencing / 18% personal video chatting. In Italy 11%/8%. Using more than before (on top of new consumers): Spain 14% / 43% / Italy: 10%/15%.

Source: McKinsey [ (COVID-19) consumer pulse surveys]. May, 2020

The crisis is driving strong professional videoconferencing adoption and personal video chatting. New consumers: Spain: 10% professional videoconferencing / 18% personal video chatting. In Italy 11%/8%. Using more than before (on top of new consumers): Spain 14% / 43% / Italy: 10%/15%

Source: McKinsey [ (COVID-19) consumer pulse surveys]. May, 2020

17% Germans have switched to discount retailers during the crisis, and 15% shopped in non-basics new websites. More Germans intent not to work from home after the crisis than work from home (33%/26%)

Source: McKinsey [ (COVID-19) consumer pulse surveys]. May, 2020

In late May, 79% of Spanish consumers believe their finances will be impacted at least for +2 months. In Italy, the figure is a 76%. In France, it’s 67%

Source: McKinsey [ (COVID-19) consumer pulse surveys]. May, 2020

Late May: French people are more pessimistic than one month ago (40%/37%) (37% /35%), but purchase delay intent has dropped from 32% to 28%.

Source: McKinsey [ (COVID-19) consumer pulse surveys]. May, 2020

Spain ranks as number 1 country in Europe the Deloitte Global Anxiety Index, with 14% of people agreeing with the statement ‘I am more anxious than I was last week’, by May 16th. Number 2 is France with 12%, followed by the UK (9%), Italy (8%), Netherlands (-13%) and Germany (-33%)

Source: Deloitte [Deloitte State of the Consumer Tracker].

By mid-may 38% of Spaniards still did not intend to go to malls, and 37% to restaurants.

Source: GfK Coronavirus Tracking Pulse España [Coronavirus Tracking Pulse España]., May 14.

Only a total of 35% of Spaniards have planned holidays, with 12% that has booked them and 23% that have planned them but not booked. Before the crisis, 84% of Spaniards were planning going on holidays. 42% are decreasing their holiday budget.

Source: YouGov [Vacaciones 2020]., May 12.

French consumers intent to increase domestic travel, work from home and shopping online.

Source: McKinsey[Consumer sentiment during coronavirus], June 2020

Household income is still decreasing in the Netherlands, with Dutch consumers becoming more mindful on spend.

Source: McKinsey[Consumer sentiment during coronavirus], June 2020

France is the only big European country where consumers intend to reduce spend across the board, in all spending categories, as of September 2020.

Source: McKinsey [Consumer sentiment and behavior continue to reflect the uncertainty of the COVID-19 crisis]. October 26, 2020

Whereas in China 81% of consumers are already returning to ‘normal’ activities, only 28% are doing so in Spain, 38% in Germany, 42% in Italy and 49% in France.   62% of Spanish consumers, 47% of German consumers, 46% of Italian consumer and 38% of French consumers will not go back to ‘normal’ till there is a vaccine, and government lifts restrictions, accompanied by other own criteria.

Source: McKinsey [Consumer sentiment and behavior continue to reflect the uncertainty of the COVID-19 crisis]. October 26, 2020

50% of UK consumers are conscious of the food (eating less meat, helping the environment and establishing a diet). 

Source: McKinsey [A new model for the consumer-goods industry] December 15, 2020

NEW: 21% of consumers are optimistic in Europe in March 2021, vs 16% on November 20, boosted by UK boost. 

Source: McKinsey [Consumer sentiment in Europe during the coronavirus crisis | McKinsey]. March 2021

NEW: By the beginning of May 2021, 50% of US adults are likely or very likely to take a vacation next summer. 

Source: eMarketer [Here’s how likely US adults are to take a vacation this summer]. May 2021

First two consumer worries are the economy and people acting against the community.

Source: Gartner [Consumer Sentiment About Coronavirus (COVID-19) Crisis]. April 7, 2020

56% consumers prefer to buy from companies with personal connections.

Source: Gartner [Consumer Sentiment About Coronavirus (COVID-19) Crisis]. April 7, 2020

After COVID-10, consumers expect to come back to the mall significantly less than to the physical store: US -17% less to the mall / 0% less to the mall, Germany -5%/+1%, France -26%/-15%, UK -21%/-12%, Spain -25%/-8%, Italy – 20%/-7%.

Source: McKinsey [ (COVID-19) consumer pulse surveys]. May, 2020

At home entertainment is the only category with positive online spend intent across Spain, Italy, France, the UK and Germany. In Italy household supplies and personal care are too. In the UK, France and Germany, groceries are too.

Source: McKinsey [ (COVID-19) consumer pulse surveys]. May, 2020

McKinsey: Belgians find more flexible work options to be the most attractive contactless service option (15%)

Source: McKinsey [ (COVID-19) consumer pulse surveys]. May, 2020

Closer (41%), less crowded (27%) and cheaper (23%) is what Spaniards are looking for in grocery retailers. For Italians, that’s closer (46%), less crowed (28%) and with less queues (23%). For French consumers, it is closer (39%), less crowded (29%) and cheaper (14%)

Source: McKinsey [ (COVID-19) consumer pulse surveys]. May, 2020

in April, in the US, personal income increased 10.5% (monthly rate), disposable personal income increased 12.9% but consumer spending decreased 13.6%.

Source: United States Bureau of Economic Analysis. [US Economy at a Glance]. May, 2020

Here’s how consumer fall in each emerging personas defined by Deloitte (not mutually exclusive). Stockpilers: UK 41% / FR 24% / GE 31% / IT 42% / ES 29% – Social conscious shoppers: UK 41% / FR 38% GE 27% / IT 34% / ES 48% – Bargain hunters: UK 46% / FR 35% / GE 47% / IT 38% / ES 36% – Convenience seekers: UK 46% / FR 34% / GE 35% / IT 32% / ES 41%

Source: Deloitte [Deloitte State of the Consumer Tracker].

9.6% of Europeans spend more than 40% of their income on housing.

Source: GfK Coronavirus Tracking Pulse España [Coronavirus Tracking Pulse España]. May 14.

McKinsey has classified post-COVID usage intent in 3 buckets: Works for now (Activities that probably will no longer continue), Accelerated Shifts (satisfactory digital replacements with growing adoption), Potentially Here To Stay (Activities that might continue significantly).

Here’s how the key trends related to each bucket, in Spain:

Works for now: children remote learning, professional videoconferencing, video personal chat, telemedicine, online games.

Accelerated shifts: wellness apps, online purchase with instore pick up, adult remote learning.

Potentially here to stay: grocery delivery, store curbside pickup, in-store self check out, watching e-sports, online streaming.

Source: McKinsey[Consumer sentiment during coronavirus], June 2020

Pessimism is ramping up again in Europe, as a consequence of the virus infection increases, with all countries’ consumers now more pessimistic than optimistic, except Germany, where the numbers of pessimistic and optimistic consumers are close to even. In Spain, 89% of consumers are pessimistic or unsure when asked about their confidence on their country recovery after COVID-19, 88% in France, 86% in Italy, 84% in the UK and 83% in Germany.

Source: McKinsey [Consumer sentiment and behavior continue to reflect the uncertainty of the COVID-19 crisis]. October 26, 2020

As of September 2020, most European consumers have tried new purchasing behaviours, with 69% in Italy, 66% in Spain, 63% in the UK, 56% in France and 50% in Germany.  

Source: McKinsey [Consumer sentiment and behavior continue to reflect the uncertainty of the COVID-19 crisis]. October 26, 2020

65% of European consumers say they are concerned about the economy. 

Source: McKinsey [A new model for the consumer-goods industry] December 15, 2020

Sustainability has become an increasingly urgent consumer priority, and companies have responded by introducing more sustainable products—a trend accelerated by the pandemic. The onus is now on companies to secure sustainable supply chains. 

Source: McKinsey [Sporting goods 2021: The next normal for an industry in flux] January 25, 2021

NEW: 42% of European consumers willing to spend extra to reward themselves in 2021.  

Source: McKinsey [Consumer sentiment in Europe during the coronavirus crisis | McKinsey]. March 2021

Economy

One month of lock down equals to around 2.5% to 3% GNP yearly loss.

Source: IESE, Professor Nuno Fernandes [The Global Economic Impact of COVID-19: Perspectives on What Lies Ahead]. April, 2020

80% of family business in Spain have seen a decrease in their activity, with 42% with drops of more than 60% revenue or unemployment.

Source: IESE [El impulso del empleo y el
relanzamiento de la empresa:
Algunas reflexiones para la acción]. May 28, 2020

In Spain, 20% of the HORECA (Hostels, restaurants and caterers) sector will close, with a net loss of the number of business of 10%, as there will also be a 10% of new businesses in the next few years.

Source: IESE [El impulso del empleo y el
relanzamiento de la empresa:
Algunas reflexiones para la acción]. May 28, 2020

In Spain, car production will loose 660.000 vehicles in 2020, in a market where more than 80% is exported.

Source: IESE [El impulso del empleo y el
relanzamiento de la empresa:
Algunas reflexiones para la acción]. May 28, 2020

From December 2020 to February 2021, the retail index has moved index from 113.0 to 117.3, the hospitality from 87.5 to 97.1, and consumer from 91.2 to 90.2.

Source: Deloitte [Deloitte Economics: Coronavirus Impact Monitor] February 26, 2021

Gartner expects the global IT spending in 2020 to decline with 3% but rebound with a grow rate of 6% in 2021.

Source: Deloitte [Deloitte Economics: Coronavirus Impact Monitor] February 26, 2021

Whilst short, African countries have allocated a bigger proportion of GDP stimulus than most developed countries.

Source: McKinsey [Africa’s early fiscal stimulus appeared to fall short]. May 13, 2020

Half of family business in Spain can afford going on for 6 months, in a survey from IESE published end of May 2020..

Source: IESE [El impulso del empleo y el
relanzamiento de la empresa:
Algunas reflexiones para la acción]. May 28, 2020

90% of fashion Spanish companies will be in a very delicate financial position in 2020.

Source: IESE [El impulso del empleo y el
relanzamiento de la empresa:
Algunas reflexiones para la acción]. May 28, 2020

Significant improvements were shown in the PMI (manufacturing purchasing managers’) index in June, hitting 47.4% in Europe and 49.8% in the US (>50 indicates expansion, less indicates contraction).

Source: McKinsey [Global Economics Intelligence executive summary, July 2020]. August, 2020

Optimism in 2021. More than 20% annual digital growth in 2021 (with 30% in Europe and the United States) compared with 2020.

Source: McKinsey [The State of Fashion 2021: In search of promise in perilous times] December 1, 2020

From November 2020 to February 2021, the PMI remain significantly higher compared to the initial months of the pandemic in spring 2020, suggesting that the economic impact of the second wave of virus infections has until now been less severe.

Source: Deloitte [Deloitte Economics: Coronavirus Impact Monitor] February 26, 2021

NEW: Ad spending in 2021 is gathering 75% of total ad spend in the UK, or around £14.45 billion of a total of £19.23 billion.

Source: eMarketer [Here’s how likely US adults are to take a vacation this summer]. May 2021

There are 59 Mio jobs at risk in Europe, which equals a 26% unemployment rate.

Source: McKinsey & Company [Safeguarding Europe’s livelihoods: Mitigating the employment impact of COVID-19]. April 19, 2020

Energy demand will drop in Europe by 11%, and 9% in the US. Renewable energy will go on increasing though.

Source: IESE [El impulso del empleo y el
relanzamiento de la empresa:
Algunas reflexiones para la acción]. May 28, 2020

In Europe, in June, most sector saw a decrease in employment, with the exception of pharmaceuticals & biotechnology

Source: IHS Markit [IHS Markit Europe Sector PMI®]. 7 July 2020

Worldwide trade has decreased 17% in the first 5 months pf 2020 vs the same period in 2019

Source: McKinsey [Global Economics Intelligence executive summary, July 2020]. August, 2020

Expected a similar trajectory in the United States, with sales down 7% to 12% next year compared with 2019, and only a modest recovery before the first quarter of 2023.

Source: McKinsey [The State of Fashion 2021: In search of promise in perilous times] December 1, 2020

Strong demand for supporting remote working and online education resulted in a brighter outlook for segments such as PCs and tablets.

Source: Deloitte [Deloitte Economics: Coronavirus Impact Monitor] February 26, 2021

The leading Real Estate Index has increased steadily since March and is now trading at a 10%- 15% discount compared to January

Source: Deloitte [Deloitte Economics: Coronavirus Impact Monitor] February 26, 2021

Markets

WorldWide IT Spending will decline 8% in 2020 due to the COVID-19 impact, to 3.456 Trillion from 3.756 Trillion in 2019. Cloud services will grow by 19%.

Source: Gartner [Press release]. May 13, 2020

98% of Food & accommodation services companies in Italy are perceiving a negative impact.

Source: Statista [COVID-19 economic impact in Italy]. May 11, 2020

International tourist spend will decrease by 20% in 2020 and 10% in 2021

Source: Statista [COVID-19 economic impact in Italy]. May 11, 2020

The number of optimist companies is higher than the number of pessimist companies in June, for the first time since the crisis began.

Source: IHS Markti [PIHS Markit Flash Eurozone PMI]. June 23, 2020

Sectors ahead in business continuity planning are financial services and technology. Laggards are retail and travel & tourism. In July around 38% of retailers and 45% of travel and tourism companies still did not have continuity plans.

Source: Euromonitor [Voice of the Industry: Coronavirus Impact on Companies, Employees and Consumers]. September, 2020

Europe will probably continue to feel the effects of subdued tourist arrivals, leading in 2021 to a 2% to 7% sales decline from 2019.

Source: McKinsey [The State of Fashion 2021: In search of promise in perilous times] December 1, 2020

Online penetration in sporting goods expected to stabilize at around 25 percent in 2021, six times higher than before the pandemic, brands and retailers need to adjust their business models fast.

Source: McKinsey [Sporting goods 2021: The next normal for an industry in flux] January 25, 2021

Social distancing measures and fears of contracting the virus have dealt a harsh blow to sectors such as travel, recreation, and food services. Real consumer spending on recreation services contracted by 30% in 2020, transportation services by 24%, and food services and accommodation by 20%. 

Source: Deloitte [State of the US consumer: February 2021] February 24, 2021

The following channels are driving revenue in the post-pandemic environment in Germany: 14% ecommerce, 19% in person, 14% video call, 22% email, 19% phone, 9% online chat.

Source: McKinsey & Company [A shift to digital: How COVID-19 has changed selling models | COVID Response Center | McKinsey & Company]. January 2021

NEW: Data fabric utilizes continuous analytics of data assets to support the design, deployment and utilization of diverse data to reduce time for integration by 30%, deployment by 30% and maintenance by 70%.

Source: Gartner [Gartner Identifies Top 10 Data and Analytics Technology Trends for 2021]. March 2021

IDC is forecasting more IT spend for 2021 than it did before COVID-19 (5% vs 4.7%).

Source: IDC [Press release]. May 13, 2020

Industrial production is expected to decrease by 4.5% in 2020 and to increase by 4.1% in 2021

Source: Statista [COVID-19 economic impact in Italy]. May 11, 2020

Construction production has gone down by a 14.1% in the Euro area, in March 2020.

Source: Eurostat [Press release]. May 15, 2020

COVID-19 is widening the profitability gap between leading and lagging industries. Semiconductors, Software, Technology hardware amongst the winners’ group, that adds an overall profit of $275 billion per year.  Banks, energy and utilities in the losers’ group, that leaves $373 billion per year behind.

Source: McKinsey [The COVID-19 pandemic is widening the gap between leading and lagging industries]. July 22, 2020

Fear of disrupting normal business is preventing +30% of companies to go further implementing remote work.

Source: Euromonitor [Voice of the Industry: Coronavirus Impact on Companies, Employees and Consumers]. September, 2020

European automobiles production continued expanding heavily on month-over-month growth in August, at a rate of +60%.

Source: IHS Markit [IHS Markit Europe Sector PMI®]. September, 2020

McKinsey’s travel practice estimates that about 20 percent of business travel, the most lucrative segment for airlines, may not return. 

Source: McKinsey [The future of work after COVID-19] February 18, 2021

The following channels are driving revenue in the post-pandemic environment in Spain: 24% ecommerce, 23% in person, 19% video call, 13% email, 12% phone, 7% online chat.

Source: McKinsey & Company [A shift to digital: How COVID-19 has changed selling models | COVID Response Center | McKinsey & Company]. January 2021

The following channels are driving revenue in the post-pandemic environment in France: 20% ecommerce, 23% in person, 14% video call, 15% email, 17% phone, 8% online chat. 

Source: McKinsey & Company [A shift to digital: How COVID-19 has changed selling models | COVID Response Center | McKinsey & Company]. January 2021

NEW: IT spending is projected to total $4.1 trillion in 2021, an increase of 8.4% from 2020

Source: Gartner [Gartner Forecasts Worldwide IT Spending to Reach $4 Trillion in 2021]. April 2021

NEW: Gartner predicts that by 2025, graph technologies will be used in 80% of data and analytics innovations, up from 10% in 2021, facilitating rapid decision making across the organization.

Source: Gartner [Gartner Identifies Top 10 Data and Analytics Technology Trends for 2021]. March 2021

81% of CFOs are considering cost reductions in response to the crisis, and 60% say they are planning to defer or cancel investments, particularly in areas such as facilities and capex, operations, and workforce.

Source: PwC [COVID-19 CFO pulse survey]. May 11, 2020

Italian exports will decrease by 11.3% in 2020 and then increase by 9.6% in 2021

Source: Statista [COVID-19 economic impact in Italy]. May 11, 2020

26% of Italian freelancers are seeing an income decrease of more than 60%, and an additional 34% of more than 30%

Source: Statista [COVID-19 economic impact in Italy]. May 11, 2020

Only 22% of companies had a business continuity plan in place prior to the COVID-19 pandemic.  Half of them created one in the period going from April to July, but around 20% of companies still do not have a business continuity plan.

Source: Euromonitor [Voice of the Industry: Coronavirus Impact on Companies, Employees and Consumers]. September, 2020

Eurozone productivity has rised at fastest pace for a decade during August

Source: IHS Markit [IHS Markit Europe Sector PMI®]. September, 2020

The revenues for the global fashion industry (apparel and footwear sectors) will contract by –27% to –30% in 2020 year-on-year, although the industry could regain positive growth of 2% to 4% in 2021 (compared with 2019).

Source: McKinsey [The State of Fashion 2021: In search of promise in perilous times] December 1, 2020

56% to the Deloitte’s surveybelieve that the pandemic exposed shortcomings in their organizations’ digital capabilities, pointing out the importance of faster action.

Source: Deloitte [2021 industry insights] February 11, 2021

The following channels are driving revenue in the post-pandemic environment in Italy: 24% ecommerce, 23% in person, 11% video call, 16% email, 13% phone, 8% online chat.

Source: McKinsey & Company [A shift to digital: How COVID-19 has changed selling models | COVID Response Center | McKinsey & Company]. January 2021

The following channels are driving revenue in the post-pandemic environment in the UK: 25% ecommerce, 18% in person, 12% video call, 15% email, 16% phone, 19% online chat. 

Source: McKinsey & Company [A shift to digital: How COVID-19 has changed selling models | COVID Response Center | McKinsey & Company]. January 2021

NEW: All IT spending segments are forecast to have positive growth through 2022. The highest growth will come from devices (14%) and enterprise software (10.8%)

Source: Gartner [Gartner Forecasts Worldwide IT Spending to Reach $4 Trillion in 2021]. April 2021

Retail

US retail sales fell 16.4% in April.

Source: The New York Times [Article]. May 13, 2020

US 118-year-old retailer J.C. Penney filled for bankruptcy.

Source: The New York Times [Article]. May 16, 2020

In Spain, there’s been a strong increase in online purchases 1.5 months after the lockdown start, in the following markets: Household and decoration: +77% vs lockdown start (and similar proportion vs 1st quarter), electonics: +63%, fashion + 73%.

Source: GfK [Coronavirus Tracking Pulse España]. May 14, 2020

Loss of 510m EUR for El Corte Inglés (Q1 2020), with a 40% sales revenue drop. The loss is composed by an actual negative result of 172 m EUR and a COVID-19 recovery fund of 338m EUR. The retailer will issue bonds for a 600m EUR value.

Source: Expansion [El Corte Inglés emitirá 600 millones en bonos tras perder 510 millones en el primer trimestre]. September 18, 2020

Household part of income spent in retail will decrease by 10% in 2021 vs 2019.

Source: Deloiite [Report]. March 17, 2020

Spanish retailer El Corte Inglés has been loaned 1.311 Mio Euros by 14 banks.

Source: El Pais [Article]. April 1, 2020

US retailers are defocusing from spend in security / privacy compliance technologies (only 32% were planning to increase investments in June 2020, vs 50% in January 2020) and programmatic TV (21% vs 31%). Instead, they are focusing on AR/VR – digital stores (21% vs 8%) and messaging / SMS platforms (56% vs 51%)

Source: eMarketer [The Pandemic Is Accelerating AR Adoption for Retailers and Entertainers]. September 9, 2020

John Lewis at break even, profits sinking from 635m GBP to 1.2m GBP in the first half of 2020. Its ecommerce sales increased by 73%.

Source: FT [John Lewis axes staff bonus for first time in more than 70 years].September 17, 2020

+95% expected share of European retail value from multinational consumer-goods companies bought through alliances in 2025. 

Source: McKinsey [A new model for the consumer-goods industry] December 15, 2020

On May 19th, there was still between a 6% and a 20% of health retail SKUs in shortage.

Source: Euromonitor [Web page]. May 17, 2020

Retail business loss is highly variable in Italy by macro-region. Whilst in the North-West is about 3.5%, in the South it is about 8.5% in 2020.

Source: Statista [COVID-19 economic impact in Italy]. May 11, 2020

US retailers are increasing digital ad spend by 3.1% in 2020 to a total value of $28.23 billion, remaining the largest vertical spender, with a 21% of total ad spend. Nearly half will be display ads (47.9%), and half search (47.5%). Within display, nearly half will be video (48.4%).

Source: eMarketer [US Retail Digital Ad Spending 2020].August 20, 2020

e-marketplace giants are generating 65% of growth by the top 150 retailers.

Source: McKinsey [A new model for the consumer-goods industry] December 15, 2020

Employment

55 Mio Europeans hold high risk – proximity – jobs: retail employees, cooks and actors.

Source: McKinsey & Company [Safeguarding Europe’s livelihoods: Mitigating the employment impact of COVID-19]. April 19, 2020

15 Mio jobs are at risk in Wholesale & retail in Europe, which means 43% unemployment in the market. 8 Mio in Accommodation & Food (73% unemployment) and 8 Mio in Manufacturing (21% unemployment)

[Safeguarding Europe’s livelihoods: Mitigating the employment impact of COVID-19]. April 19, 2020

Customer service and customer sales account for a 25% of the total number of jobs at risk in Europe

[Safeguarding Europe’s livelihoods: Mitigating the employment impact of COVID-19]. April 19, 2020

74% of employees expect their employer to become more actively involved in the cultural debates of the day.

Source: Gartner [9 Work Trends That HR Leaders Can’t Ignore in 2021] January 21, 2021

More than 100 million workers will need to find a different occupation by 2030 in our post-COVID-19 scenario. This is 12 percent more than we estimated before the pandemic, and up to 25 percent more in advanced economies.

Source: McKinsey [The future of work after COVID-19] February 18, 2021

15 Mio Europeans hold medium risk – proximity with no interaction – jobs: machine operators, construction workers, psychologists.

Source: McKinsey & Company [Safeguarding Europe’s livelihoods: Mitigating the employment impact of COVID-19]. April 19, 2020

15-24 aged people account for 41% of total jobs at risk in Europe

[Safeguarding Europe’s livelihoods: Mitigating the employment impact of COVID-19]. April 19, 2020

Employers that support employees with their life experience see 20% increase in the number of employees reporting better mental and physical health.

Source: Gartner [9 Work Trends That HR Leaders Can’t Ignore in 2021] January 21, 2021

64% of managers believe that office workers are higher performers than remote workers and are likely to give in-office workers a higher raise than those who work from home. 

Source: Gartner [9 Work Trends That HR Leaders Can’t Ignore in 2021] January 21, 2021

25 percent more workers may need to switch occupations than before the pandemic.

Source: McKinsey [The future of work after COVID-19] February 18, 2021

160 Mio Europeans hold low risk – low proximity or essential services – jobs: accountants, architects, journalists, ambulance drivers, physicians, policepeople.

Source: McKinsey & Company [Safeguarding Europe’s livelihoods: Mitigating the employment impact of COVID-19]. April 19, 2020

Nearly 27 Mio Americans cannot go back to workplaces unless they find childcare. Proportion is about 12-20%, varying by state.

Source: McKinsey & Company [charting the path to the next normal]. May 2020

Employers can also see a 21% increase in the number of high performers compared to organizations that don’t provide support to their employees.

Source: Gartner [9 Work Trends That HR Leaders Can’t Ignore in 2021] January 21, 2021

20 to 25 percent of the workforces in advanced economies could work from home between three and five days a week. This represents four to five times more remote work than before the pandemic.

Source: McKinsey [The future of work after COVID-19] February 18, 2021

The share of time German workers spend using basic cognitive skills, for example, may shrink by 3.4 percentage points, while time spend using social and emotional skills will increase by 3.2 percentage points. 

Source: McKinsey [The future of work after COVID-19] February 18, 2021

Leaders

30% of marketing leaders believe lack of agility and flexibility negatively impacts marketing execution during the pandemic.

Source: Gartner [Press release]. April 7, 2020

In Europe, the outlook for executives’ home countries has improved over June, from 34% to 45%.

Source: McKinsey [Economic Conditions Snapshot, June 2020: McKinsey Global Survey results]. June, 2020

73% of CMOs expect COVID-19’s impacts to be short in time.

Source: Gartner [The Annual CMO Spend Survey Research 2020]. July 6, 2020

ROI, Marketing Qualified Leads and Sales Qualified Leads rank Top the List of CMOs’ Most Valuable Metrics.

Source: Gartner [The Annual CMO Spend Survey Research 2020]. July 6, 2020

More than half professionals still expect revenue decreases within the next 6 months.

Source: Euromonitor [Voice of the Industry: Coronavirus Impact on Companies, Employees and Consumers]. September, 2020

Knowledge workers that have gone remote spend 12% less time on large meetings and  9% more time interacting with clients and external partners.

Source: Harvard Business Review [Research: Knowledge Workers Are More Productive from Home]
.August 31st, 2020

Consumer Packaged Goods (CPG) will become the third biggest ad spender in the US, with a 14.4% share, after retail and financial services, with a value of $19.40 billion, with a heavy increase in digital video, accounting now for 17.1% of total ad spend and 28.6% of digital ad spend.

Source: eMarketer [US CPG Digital Ad Spending 2020]. September 3, 2020

On September 20, 57% of global executives’ believe that global economic conditions will improve in the next two months.

Source: McKinsey [The coronavirus effect on global economic sentiment].September 30, 2020

By mid-October 2020, HubSpot Ad spend still at +13% vs January 2020.

Source: HubSpot [COVID-19 Marketing and Sales Benchmark Data]. October 2020

Services PMI index is in October 2020 at its lowest point since five months ago, or its 8-year lower point if the COVID-19 confinement is taken out. That’s 46.2.

Source: IHS Markit Flash Eurozone PMI [IHS Markit Flash Eurozone PMI].October 2020

Across US, UK, France, Germany, Italy, Spain, China & India, 58% of B2B decision makers believe new remote sales & digital sales are more efficient than the pre-pandemic model. Split by industry as follows: 62% for tech, media and telecom, 59% consumer & 51% in retail and travel & transportation.

Source: McKinsey & Company [A shift to digital: How COVID-19 has changed selling models | COVID Response Center | McKinsey & Company]. January 2021

NEW: Web traffic in EMEA by 80% in March 2021 vs January 2020, according to HubSpot. 

Source: HubSpot [Industry Benchmarks from 103,000 Companies]. April 2021

By March 28, only 38% of marketing leaders had deployed contingency plans.

Source: Gartner [Press release]. May, 2020

Only 1% of marketing people think they need a traditional office, 69% say they must have the ability to work remotely, and 56% say they must have non traditional or flexible working hours.

Source: We Are Rosie [The Rosie Report]. 28 May, 2020

More Than Half of CMOs Expect a Return to Business-as-Usual Performance in the Next 18 to 24 Months.

Source: Gartner [The Annual CMO Spend Survey Research 2020]. July 6, 2020

47% of marketers say that during the pandemic they have been pulled in less meetings than before.

Source: We Are Rosie [The Rosie Report]. July 6, 2020

Born between 1981 and 2012: Close to half of Gen Z (48%) and Millennials (44%) say they’re stressed all the time. Key stress sources are job prospects, mid and long term financial stability and family welfare.

Source: McKinsey [The Deloitte Global Millennial Survey 2020]. June, 2020

Knowledge workers that have gone remote spend 9% of their time in training and development (vs 1.5% in 2013).

Source: Harvard Business Review [Research: Knowledge Workers Are More Productive from Home]
.August 31st, 2020

Almost half (49%) of US business leaders expect a recovery between 2021 and 2022.

Source: eMarketer [Nearly Half of US Business Leaders Expect an Economic Recovery Between 2021-2022]. September 3, 2020

Executives increasingly upbeat their own expectations in terms of profitability and demand. 53% increase their expectations, both for profitability and for demand.

Source: McKinsey [The coronavirus effect on global economic sentiment].September 30, 2020

COVID-19 is creating sales email saturation. By mid-October 2020, HubSpot sent sales emails increase by +100% vs January, but responses decreased by 30%. On the contrary, marketing emails increased by +50%, and open rate only did by 13%.

Source: HubSpot [COVID-19 Marketing and Sales Benchmark Data]. October 2020

Germany is in October 2020 the strongest growing manufacturing country in Europe, with the PMI flash composite index at 54.5.

Source: IHS Markit Flash Eurozone PMI [IHS Markit Flash Eurozone PMI].October 2020

Ad spend increased by 24% WorlWide in March 2021 vs January 2020, according to HubSpot. 

Source: HubSpot [Industry Benchmarks from 103,000 Companies]. April 2021

NEW: 69% of companies have focused on building employee skills during the pandemic, strongly prioritizing leadership & people management, critical thinking and decision making and project management. 

Source: McKinsey [Building workforce skills at scale to thrive during—and after—the COVID-19 crisis]. April 2021

Seat has seen a positive buzz increase of 5% after producing ventilators.

Source: YouGov [Efecto positivo fabricación respiradores por SEAT]. May, 2020

Thirty-three percent of CMOs cite brand strategy as their most vital strategic capability, surpassing analytics in importance.

Source: Gartner [The Annual CMO Spend Survey Research 2020]. July 6, 2020

35% of marketers say that during the pandemic they have been putting out less fires than before.

Source: We Are Rosie [The Rosie Report]. July 6, 2020

18% of marketing people would not be able to commute to an office.

Source: We Are Rosie [The Rosie Report]. July 6, 2020

Crisis has increased Millennials’ loyalty to employers. 31% intent leaving their company in the next two years, vs 49% in 2019. 67% are pleased with the support actions taken by employers.

Source: Deloitte [The Deloitte Global Millennial Survey 2020]. June, 2020
 

Knowledge workers that have gone remote get to choose a 50% of their activities (vs 21% in 2013).

Source: Harvard Business Review [Research: Knowledge Workers Are More Productive from Home]
.August 31st, 2020

Global executives’ economic sentiment is on September 20 more positive than negative. In Europe, 45% are optimistic vs 36% pessimistic. North America 49%/31%, APAC 49%/38% Latam 45%/40%.

Source: McKinsey [The coronavirus effect on global economic sentiment].September 30, 2020

On 21st Sept 2020, global weekly ad spend is a +15% vs the beginning of the year, boosted by 0 to 200 employees companies. Key markets with ad spend increase are computer software, HR, consumer goods and entertainment.

Source: McKinsey [The coronavirus effect on global economic sentiment].September 30, 2020

For the third month in a row in October HS Markit Eurozone Composite PMI fell, now to 49.4, registering the first business activity contraction since June 2020.

Source: IHS Markit Flash Eurozone PMI [IHS Markit Flash Eurozone PMI].October 2020

On Feb 1^st 2021,  in Germany 46% of  B2B decision makers think remote sales & digital channels are more effective than the pre-pandemic model. In Spain, that’s 54%. In Italy, 52% and 39% in France.

Source: McKinsey & Company [A shift to digital: How COVID-19 has changed selling models | COVID Response Center | McKinsey & Company]. January 2021

NEW: Deal pipelines in HubSpot increased by 49% in March 2021 vs January 2020.

Source: HubSpot [Industry Benchmarks from 103,000 Companies]. April 2021