Cookies


Our website, as many other, uses small filles which are called cookies which help us customize your experience.


You can learn more about our cookies here. 

  1. Please note that Gotoclient® may change or update the content of the Cookie Policy in order to reflect changes in our practices or to include mandatory modifications provided by applicable Laws and Regulations on this matter.
  2. Gotoclient® use cookies and similar technology on this Website in order to collect information from Users. Cookies are small, usually randomly encoded, text files that help User’s browser navigate through our Website. Cookie File is generated when User access our Website and is processed by User computer’s browser software. Cookies enable Gotoclient® to obtain statistical information about the use of our Website, including information regarding frequency of visits, authentication information, acceptance of Website terms of use, time zones, among others. In general terms, Gotoclient® use cookie information to improve our Website content and performance; to enable log in authentication when User log onto our Website, to recognize User when returns to our Website, to deliver a better and more personalized service by allowing Gotoclient® to customize our Website according to User’s individual interests.
  3. Gotoclient® also uses Google Analytics; a Web analytics service provided by Google, Inc. («Google»). Google Analytics uses «cookies», which are text files placed on your computer to help the website analyze how visitors use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


5.4. In addition, Gotoclient® uses HubSpot for content management, data capturing and analytics. . HubSpot’s privacy policy can be found here. HubSpot uses the following essential cookies: Essential/necessary cookies


__hs_opt_out
This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again. This cookie is set when you give visitors the choice to opt out of cookies. 
(Expires: 2 years)

__hs_do_not_track
This cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, which still allows anonymized information to be sent to HubSpot.
(Expires: 2 years)

__hs_testcookie
This cookie is used to test whether the visitor has support for cookies enabled. 
(Expires: Session cookie)

hs_ab_test
This cookie is used to consistently serve visitors the same version of an A/B test page that they’ve seen before.
(Expires: Session cookie) 

hs_lang_switcher_choice
This cookie is used to consistently redirect visitors to the language version of a page in the language they’ve selected on this top-level private domain in the past (if such a language version exists).

<id>_key
When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login. The cookie name is unique for each password-protected page.   

hs-messages-is-open (TTL 30 minutes)
This cookie is used on the visitor UI side so HubSpot can determine/save whether the chat widget is open for future visits. It resets after 30 minutes to re-close the widget after 30 minutes of inactivity

hs-messages-hide-welcome-message (TTL 1 day)  


When you dismiss the welcome message in your messages tool, a cookie is set to prevent it from appearing again for one day.


HubSpot also uses the following consent banner cookies:


Consent banner cookies 


__hstc
The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
(Expires: 2 years) 

hubspotutk
This cookie is used for to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.
(Expires: 10 years) 

__hssc
This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. 
(Expires: 30 min) 

__hssrc
Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.
(Expires: None. Session cookie) 

messagesUtk

This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they’re added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor. 


If you are logged in to HubSpot, HubSpot will set additional authentication cookies. You can see a complete list of cookies set by HubSpot’s app here. 

  1. Some advertising platform such as Facebook, Instagram, Google Ads, LinkedIn or twitter may place a cookie on our website.
  1. It is possible that User oppose to the installation of consent cookies. Most computers will accept the use of cookies automatically. However, Users can decide if keeping cookies enabled on their computer or not. It is important Users consider that disabling cookies may result in the loss of optimal operation of the Website being disabled some features or services of the Site. In any case, even having turned off all the browse cookies collect certain information essential to the basic operation of the Website.
  2. In case you decide to disable cookies, you can go to the preferences section of your Internet browser. Depending on the browser you must follow certain steps to modify the settings of cookies on your computer:

For tablets and smartphones:

  • Apple
  • Android: To clear the browser’s cache and cookies for Android:
    • Open Your Browser.
    • Tap the Menu button | Settings.
    • Tap Privacy & Security.
    • Tap Clear cache and Clear all cookie data. You may also want to tap Clear history to delete your browser navigation history and tap Clear from data to delete all saved form data.

Tap OK to proceed.