Glossary B2B

Differentiation

Differentiation refers to the unique characteristics that set a product, service, or brand apart from competitors. It defines what makes an offering distinctive and valuable to customers, influencing purchasing decisions and strengthening brand positioning.

Differentiation can be based on several factors, including product features, pricing, quality, customer service, technology, innovation, or brand reputation. For example, a B2B software provider may differentiate through advanced AI capabilities, while a consulting firm might stand out due to industry-specific expertise.


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